About Us
We are Crosby Miami Owner LLC, the owner and operator of The Crosby Miami Worldcenter website. In this privacy policy, we refer to the services we provide through The Crosby Miami Worldcenter website, our mobile website, email, text message, social media, and any related channels as our “Services.” References in this privacy policy to “The Crosby Miami Worldcenter,” “we,” “us,” or “our” refer to Crosby Miami Owner LLC and any affiliated companies involved in providing the Services.
About This Privacy Policy
When you use our Services, we collect personal information about you. The purpose of this privacy policy is to explain what information we collect, how we use it, and with whom it may be shared. This policy applies to all users of our Services, worldwide, as required by local laws. If you are accessing the Services in the European Union or the United Kingdom, you may have additional rights, which we outline in this policy.
How to Contact Us
If you have questions about this privacy policy or how we use your personal information, you may contact us using the details below:
Address:
11 NE 6th St, Miami, FL 33132
Guest Services: reception@thecrosbymiamiworldcenter.com
Reservations: reservations@thecrosbymiamiworldcenter.com
Sales: sales@thecrosbymiamiworldcenter.com
Phone: +1 (786) 316-9260
What Is Personal Information?
“Personal information” refers to any information that identifies an individual, such as a name, email address, phone number, postal address, username, date of birth, payment details, credit card information, or account information. In the EU and UK, personal information may also include data that could indirectly identify you, such as device information, location data, or aggregated usage patterns. Additional details about the specific information we collect are provided below.
Personal Information You Provide to Us or That We Receive From Third Parties
- We may receive the following types of personal information from you or from third-party sources:
- Information you provide directly, such as your name, email address, phone number, postal address, payment details, and date of birth.
- Information submitted while contacting us via email, phone, chat, or other communication channels.
- Information you intentionally make public that may be used as part of the Services.
- Information we obtain from third parties, such as booking partners, marketing partners, or authentication services.
- Location information when enabled on your device.
You may choose not to provide certain personal information, but doing so may limit your ability to use some of our Services.
Information We Collect Automatically
We may collect certain information automatically, including:
- Technical and device details such as IP address, browser type, operating system, device ID, and usage logs.
- Location information when permitted.
- Information gathered through cookies, anonymous identifiers, web beacons, and similar technologies. These tools help us improve our Services, personalize content, and understand usage patterns.
You may disable cookies through your browser settings, though doing so may affect your ability to use some of our Services.
How We Use Your Personal Information
We use the information we collect to:
- Provide, manage, and improve our Services
- Process payments, reservations, or requests
- Respond to inquiries and provide customer support
- Send confirmations, updates, administrative notices, or service-related messages
- Personalize content or enhance the user experience
- Send marketing communications if you have opted in
- Monitor usage, analyze trends, and improve functionality
- Notify you of changes to our Services
- Protect against fraudulent or unlawful activity
- Comply with legal obligations
With Whom We Share Your Information
We may share personal information with:
- Affiliated properties or companies involved in delivering our Services
- Marketing and sales partners who assist with advertising, communications, and customer management
- Third-party service providers who support payment processing, analytics, IT infrastructure, customer support, email services, and similar functions
- Legal authorities when required by law or necessary to protect our rights
- Investigators or law enforcement when required to protect users from fraud or misuse
- Potential buyers or investors in the event of a business transaction
- Legal Basis for Processing (EU and UK Users)
For users in the EU or UK, we process personal information only when we have a legal basis, including:
- Fulfilling a contract with you
- Serving our legitimate business interests
- Complying with legal obligations
When you provide consent
You may withdraw consent at any time using the contact information above.
How Long We Keep Your Information
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. In some cases, we may keep anonymized or aggregated data for analysis after your account or transaction has been completed.
International Transfers
If we transfer your personal information outside the European Economic Area, we follow applicable laws and safeguards, including adequacy decisions, EU Model Clauses, or Privacy Shield frameworks where relevant.
Links to Third-Party Websites
Our Services may contain links to external websites. Any personal information you provide on those sites is governed by their privacy policies, not ours.
Your Rights and Choices
You may opt out of marketing emails at any time by following the instructions in those messages or contacting us at reception@thecrosbymiamiworldcenter.com. EU and UK users may have additional rights, including access, correction, deletion, restriction, or objection to processing. Contact us using the information above to exercise these rights.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details provided. You may also file a complaint with the relevant data protection authority in your region.
Changes to This Privacy Policy
We may update this privacy policy from time to time. Please review it periodically to understand how we use and protect your personal information.